WhatsApp Privacy Policy

At PT Computrade Technology International and its affiliates, we are dedicated to ensuring the privacy and security of your personal data as you engage with us through WhatsApp Business. This Privacy Policy outlines how we manage your personal data when you communicate with us through WhatsApp, facilitated by Kouventa, an API (application programming interface) platform designed to enhance customer interactions.

1. Communication with PT Computrade Technology International via WhatsApp
   We use Kouventa to streamline and improve our customer service on WhatsApp Business. This channel allows us to efficiently manage inquiries and provide timely responses. Your use of this service is entirely voluntary, and you can still access our services through other means such as email or our website. Using WhatsApp Business requires you to have the WhatsApp app installed on your device.
   
2. Personal Data We Collect
   When you interact with us through WhatsApp Business, we may collect and process the following types of personal data:
   • Personal Data: Includes your phone number, name, and any details you provide during our conversation.
   • Conversation Content: All messages exchanged through WhatsApp, including your queries and our responses.
   • Analytics Data: Data on your interaction with our WhatsApp Business account, used to improve our services.

   We are committed to handling these data in accordance with applicable data protection laws.

1. Methods of Data Collection
   We collect your Personal Data through:
   • Voluntary Communication: Personal Data you provide directly during your conversations with us.
   • Automated Processes: Kouventa may automatically gather data like timestamps and interaction metrics to help us analyze and improve our service delivery.
2. Purposes for Using Your Personal Data
   The information collected through WhatsApp Business is used to:
   • Respond to Inquiries: Provide you with support and answers to your questions.
   • Improve Services: Enhance our customer service based on your interactions.
   • Security and Fraud Prevention: Protect against unauthorized access and ensure the security of our communications.
   • Marketing and Updates: Send you relevant information and updates, where permitted by law or based on your consent.
3. Data Security and Processing
   We take data security seriously. Messages exchanged through WhatsApp are encrypted end-to-end, meaning they can only be read on your device and ours. We have implemented stringent security protocols to protect your data from unauthorized access, alteration, or loss. As the data controller, PT Computrade Technology International ensures that all personal data processed through our WhatsApp Business account is handled in compliance with applicable data protection regulations.
   
4. Sharing Your Personal Data
   To facilitate our services and ensure smooth operations, we may share your Personal Data with:
   • Our Group Companies: For consistent customer support and service across our subsidiaries.
   • Service Providers: Third parties that assist in managing our WhatsApp interactions, such as Kouventa, which processes data on our behalf.
   • Legal and Regulatory Authorities: When required by law, or to protect our rights and interests.
   • Merger or Acquisition Parties: In the event of business restructuring, we may share your data with relevant parties involved in the transaction.
5. Cross-Border Data Transfers
   Your personal data may be transferred to and processed in countries other than your own. We ensure that such transfers are made in accordance with data protection laws and provide an adequate level of protection.
6. Your Rights
   You have the right to:
   • Access: Request details of the personal data we hold about you.
   • Rectify: Correct any inaccuracies in your personal data.
   • Object: Oppose the use of your data for specific purposes, such as marketing.
   • Opt Out: Decide to stop receiving marketing communications from us.

   To exercise these rights, please contact us through our WhatsApp Business account or via email at legal@computradetech.com.

7. Data Retention
   We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. This may include retaining data to comply with legal obligations or to resolve disputes.
8. Changes to This Privacy Policy
   PT Computrade Technology International reserves the right to update this Privacy Policy as needed. Any significant changes will be communicated via our WhatsApp Business account and/or posted on our website. We encourage you to review this policy periodically.
9. Contact Us
   If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us through our WhatsApp Business account or via email at legal@computradetech.com. For more information, you can also visit our main website: https://www.computradetech.com.