CTI Summit 2022: It’s time for Companies to Prioritize Customer Experience


Info Komputer – The pandemic that has occurred in the last two years shows the importance of companies to accelerate digital transformation. This is inseparable from changes in consumer behavior who are increasingly familiar with digital services.

Consumer expectations are also getting higher, because consumers are used to digital services that are easy and practical. So to be able to compete today and tomorrow, companies must inevitably be able to deliver a customer experience that meets, and even exceeds, these expectations.

Journalist: Wisnu Nugroho

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